About the Role

Our India organization is rapidly expanding to meet growing market demand. We are looking for an experienced ServiceNow Managed Services Manager – Offshore who is first and foremost a strong people leader, with a deep understanding of managed services delivery, operational excellence, and customer success.

In this role, you will lead and manage a high-performing offshore team of ServiceNow professionals, including technical consultants, functional consultants, and DevOps engineers, supporting global customers as part of a distributed delivery model. If you are delivery-oriented, passionate about developing people, and thrive in a managed services workplace, this could be a natural next step in your leadership journey.

What Will You Do?

As a ServiceNow Managed Services Manager, you will be accountable for people management, service delivery quality, utilization, and operational performance of a team of 20+ professionals. Your primary focus will be to build a scalable, engaged,



and high-performing offshore managed services team that consistently delivers value to customers.

You will work closely with onshore delivery leads, account managers, and customers, ensuring alignment on priorities, SLAs, outcomes, and continuous improvement initiatives. In addition to people leadership, you will remain hands-on by contributing to delivery, advisory, or solutioning activities where applicable in the Managed Services Space.

Key Responsibilities

Managed Services Delivery & Operations
- Lead and manage offshore ServiceNow managed services teams supporting multiple customers.
- Ensure consistent service delivery aligned with SLAs, KPIs, and customer expectations.
- Act as the offshore escalation point for delivery, quality, and operational challenges.
- Partner closely with onshore Service Delivery Managers to ensure seamless global delivery.
- Drive continuous improvement across service quality, productivity, and customer satisfaction.
- Ensure adherence to

📌 4M India-Managed Services Manager
🏢 Plat4mation
📍 India