You will be contracting with Smartech and Reporting to Bell Techlogix

POSITION SUMMARY:

Performs service, repair and/or installation of computer products including system hardware, software, and
PCs. Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service-related problems. Diagnoses mechanical, hardware,
software and systems failures, using established procedures. Determines most cost-effective repair/resolution
to minimize customer downtime. May involve use of problem management databases and help desk system.

LEVEL OVERVIEW
The Analyst III Level works on assignments that are routine in nature where the scope of work is generally
documented and defined. Repairs, installs, and tests complex computer system hardware or software.
Requires a minimum of 5 years plus of related work experience, working and hands on knowledge of MS OS
and MS Office Products, high school diploma, or technical training, or equivalent combination of education
and technical experience.



Expert knowledge and understanding of client environment of hardware and
software.

PRINCIPAL DUTIES AND RESPONSIBILITIES
● Represents Bell Techlogix in a skilled and businesslike manner and communicates effectively with
customers and associates.
● Interacts with customer responding to technical questions or requests for information.
● Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
● Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
● Escalates problems and issues to a higher level of support. This includes service that exceeds response time,
repair time, lack of parts, or any other issue that could impact customer satisfaction.
● Primarily provides Tier 2& 3 level support.
● Performs maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment and can
train junior techs on thes

📌 Desktop Support Analyst (Hyderabad)
🏢 Smartech
📍 Hyderabad