9 Figures Club Pvt. Ltd is a dynamic company that builds profitable e-commerce brands and offers top-notch advertising solutions through their agency, Adex.
Responsibilities :
- Excellent customer service etiquette which includes handling complaints, inquiries or other online product related issues.
- Should be productive, efficient and valuable at resolving matters at hand.
- Should be good at researching product details to answer questions about product shipping, any returns or exchanges.
- Proactively provide information regarding pricing, availability, delivery options and order status including handling billing issues, return policies.
- Providing customer support via email, phone, or social media channels.
- Creating, maintaining and updating customer accounts as required.
- Strong communication skills, the ability to understand customers needs and adhere accordingly.
- Stay up-to-date on company policies and industry trends.
Required skills and Qualification :
- High school Diploma or equivalent degree.
- Strong verbal and written communication skills.( Fluent in English and Hindi )
- Strong time management skills and ability to actively listen.
- Ability to handle stressful situations with ease in a calm and professional manner.
- Proficient in Microsoft Office, Excel.
- Proven Experience in ecommerce customer support.
Experience : Freshers and Experienced individuals can apply. Females, preferred.
Work Timings and Leave Policy
- Monday to Saturday, daily 9 hours of working (10am - 7pm)
- Office Location: Vasai West, 401202
- Post probation 24 Paid leaves are allowed a year, which includes a compulsory 4-day block leave for self-care.
📌 Customer Support E-commerce Operations (Vasai-Virar)
🏢 9 Figures Club
📍 Vasai-Virar
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.