The Service Consultant is a part of the Application Managed Services team

who assists in the support of production Oracle Retail application software. This

includes troubleshooting issues, customizing existing software code, writing new

software code, testing and debugging modifications and ensuring appropriate

documentation is generated for software code wherever necessary for OLR.

Essential Duties and Responsibilities:

 Communicate with clients by providing on-call support as needed, during

business and non-business hours

 Support and troubleshoot production client environments

 Take ownership of or assist with the logging, reporting, and resolution of

application issues

 Ensure Oracle Retail and OLR development standards are met in all coding

practices

 Assist in maintaining the OLR software development environment

 Build and test application enhancements and modifications

 Adhere to all OLR policies, processes and procedures

 Document or maintain general retail, Oracle Retail, and/or OLR specific

practices and standards





 Submit Knowledge articles per standards for clients and internal knowledge

sharing

 Additional duties as assigned

Essential skills:

 Professional approach when dealing with internal and external customers,

including clear and concise written and verbal communication skills

 Demonstrated sense of urgency and willingness to provide exceptionally

customer service

 The high degree of initiative, accuracy, efficiency, and attention to detail

 Ability to juggle multiple priorities while maintaining a positive attitude under

stressful circumstances

 Ability to maintain confidentiality when dealing with proprietary information

 Solid ability to proactively identify and resolve issues

 Good time management skills

 Ability to be flexible and adapt to change in a complex global organization

 Proficient in MS Office applications (Word, Excel, PowerPoint, Visio)

Education and Experience:

 Bachelors degr

📌 MOM Consultant(Batch) (Bengaluru)
🏢 OLR
📍 Bengaluru