Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Change Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Management Lead, a typical day involves overseeing the successful delivery of various programs, projects, or managed services. This role requires coordinating multiple projects by managing contracts and facilitating shared service collaboration. The position also involves building and nurturing strong relationships with key stakeholders and sponsors to secure their engagement and support, ensuring alignment with strategic objectives.



The role demands continuous communication and coordination across different teams to maintain smooth operations and drive the overall success of service delivery initiatives.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to align service delivery with organizational goals and client expectations.
- Facilitate effective communication channels between stakeholders and project teams to ensure transparency and timely updates.
- Mentor and support junior team members to foster skilled growth and enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Strong skills in stakeholder engagement and relationship management.
- Experience in coordinating complex projects and managing contract deliverables.
- Ability to lead

📌 Service Management Lead (Pune)
🏢 Accenture
📍 Pune