- Sales Escalation & Grievance – PAN India : Handling sales queries and grievance from sales team, ensure 100% resolution of these queries
- Talisma – CRM : Managing CRM bucket for escalated cases ensure closure in timely manner.
- Data Purging - TMER & PPC :Conducting purging activity as per agreement for all active vendors.
- Ensure vendor is maintaining all agreed TAT. - As per agreement.
- Monitor partial reports, Insurer actionable and recall cases.
- Handling All type of grievance, service issue, etc.
- System development- working on system development with vendor
- Process changes- To improve TAT
- Communication end to end process.
- Partial Medical Tracker, Medical report pending follow-up. Ensure closure for reports as per agreed TAT. Maintain data for outliners- On daily basis.
📌 Manager (Mumbai)
🏢 HDFC ERGO General Insurance
📍 Mumbai
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