Company Description

The primary role of a GSC Engineer III is to direct all aspects of a Managed Service client experience, individually and through the resources available to them on the team and through vendors, and serve as an escalation point for more complex, difficult or politically sensitive issues, problems, or clients.
GSC Engineer III resources will provide technical direction/guidance for their team in collaboration with their lead, when coaching or mentoring, or when coordinating incident, problem, request, change, or release efforts.
This individual is required to have experience with supporting HP ArcSight ESM, HP ArcSight Logger, ArcSight Express, ArcSight 6.0, Robust Linux Scripting experience such as CentOS Ver 5.5, Red Hat/RHEL 6.2, with ArcSight, experience with ArcSight Content Development, Supporting Backend ArcSight Architecture, Experience with Python/Java/Bash/Shell Scripting within HP ArcSight Environments & Installing Flex Connectors and supporting Large Scale Enterprise Networks for Enterprise clients.

Job Description




- Consults and collaborates with various project team members and external personnel to monitor and manage client networks, resolve client incident and problem tickets, as well as implement adds, moves and changes, as necessary, to satisfy client requests and generally ensure client satisfaction with their Managed Services.
- Handle high level Severity 1 and Severity 2 issues monitor, assess, manage and troubleshoot client networks in both the private and public sectors, from commercial to corporate networks to large global enterprise environments and perform the additional tasks listed below. Works on ArcSight Deployments/Installs & ArcSight upgrades on Large Scale Enterprise Client Environments.
- Perform maintenance & upgrades of ArcSight Connectors, ArcMC, Loggers & ESM.
- Perform Monitoring ArcSight Connectors, ArcSight Express, ArcMC, Loggers & ESM.
- Troubleshoot ArcSight Data Feed Issues & Setup new ArcSight Feeds.

📌 Logging Engineer (Bengaluru)
🏢 HASHTAGTALENT
📍 Bengaluru