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Job Details
Shift Time : 2 PM to 11 PM IST
Primary Duties
- Lead execution of Icertis product implementations and enhancements, ensuring delivery within scope, timeline, and quality standards.
- Oversee requirements gathering, functional design, and act as the primary escalation point for complex issues.
- Represent the team in customer interactions, including remote and on-site engagement.
- Mentor team members and facilitate knowledge sharing across the group.
Detailed Responsibilities
- Manage and lead Icertis Contract Intelligence (ICI) product implementations for enterprise business units, including planning, execution, financials, and customer relationships.
- Drive process improvement and operational excellence within the ServiceNow ticket lifecycle and other workflow tools.
- Develop knowledgebase articles and training documentation for both internal staff and customers.
- Provide consultation on product features, review customer implementation, and offer configuration/web enhancements for optimal user experience.
- Ensure successful delivery through project management best practices, customer alignment, and stakeholder management.
- Track and resolve issues, proactively engage in troubleshooting, root cause analysis, and solutioning.
Solution Design
- Collaborate with client business stakeholders to conceptualize, design, and formulate best-practice solutions utilizing Icertis platform capabilities.
- Translate business requirements into functional specifications and system designs.
- Validate solution design against scope, schedule, and effort considerations for every
📌 Specialist III (Pune)
🏢 Cencora
📍 Pune