Our client is looking for a Customer Success Associate with 1-3 years of experience in customer support in a startup setting, who will be the face of the company and take care of the call support.
They are someone who is excellent in communication, experienced in handling support across chat, social media, email and phone.
They are someone who stays in Bangalore, currently serving notice period or willing to join within 30 days.
Job Responsibilities:
Provide 5-star customer support to the users reaching out to Fello with queries and issues
Understand ins and outs of the product, company and space Fello works in to provide appropriate clarifications and solutions
Be responsible for providing support across whatsapp, facebook, instagram, twitter, chat, email and phone
Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
Work on special short-term projects to offer customized support for new products or products at end-of-life
Monitor the customer satisfaction levels by reaching out to them on a daily basis and develop methods for increasing them
Assist in creating ways for delivering excellent customer service to irate or problematic customers
Provide prompt and fast resolution and make sure that the solution is given in time
Participate in meetings and activities held to improve customer satisfaction and business performance
Maintain and update customer documentation as needed
Process and track customer claims to ensure claims are resolved timely
Manage and handle financial operations of the company along with relevant finance heads
Mandatory Requirements:
Amazing communication skills with the ability to communicate in English and Hindi
Preferred Requirements:
Familiarity with CRM tools and systems
Qualities:
Ability to work under pressure
Analytical Skills
Interpersonal skills
Communication Skills
Supervisory Skills