- Experience of 3-5 years in IT applications.
- Should have hands on experience in managing QM module independently in any industry and work with customer business teams and project teams effectively.
- Possessing domain knowledge on the QM processes will be an added advantage.
- Should be familiar with IDOC processing.
- Should be a good team player, flexible and deadline oriented
- Experience in working in Support team with complaint process
- Technical IT-background; experience in JavaScript will be an advantage
- Know-how on ITIL service management processes will be an advantage
- Should be comfortable with Training/WBT content creation
- Support Responsibilities :
- Request handing on all the support queries from the customers and escalation handling on need basis
- Consult users on Authorization related topics
- Support technical team in development process
- Ensure the KPI's, quality and deliverables are met
Soft skills:
· A self-driven candidate who is ready to learn new topics and ready to adapt with the environment as well as project needs
· Strong communication skills required; written, verbal, and strong interpersonal skills and able to participate in deployment and hyper-care activities
· Good to have ability to demonstrate as cross functional and ability to work in a cooperative team environment