Job Title: Data Quality Senior Supervisor
Band: Senior Band 3
Location: Bangalore
Reports To: Data Enablement Manager
Direct Reports: Data Integration Developers, Quality Auditors – Provider Data Quality, Provider Data Admin Assistants

Role Summary
The Senior Band 3 Supervisor is accountable for the day-to-day leadership, performance management, and delivery of Data Quality outcomes across the Data Enablement function within International Health Delivery Services (IHDS). This role provides operational leadership across multiple specialised roles, ensuring high-quality, compliant, and timely maintenance of provider data across core platforms including PRM, PIMS, Globalcare, Actisure, Mainframe and Diamond.
The Supervisor translates strategic intent into explicit execution, owns delivery against agreed SLAs and KPIs, embeds quality and control frameworks, and acts as the escalation point for complex data, quality, and operational risks. The role partners closely with Senior Managers, Business Owners, Technology, and Clinical stakeholders to ensure provider data remains accurate, complete,



and fit for business and regulatory purposes.

Key Accountabilities
1. People Leadership & Capability Management
- Provide direct line management to:
- Data Integration Developers
- Quality Auditors – Provider Data Quality
- Provider Data Admin Assistants
- Set clear objectives, performance expectations, and development plans aligned to Data Enablement strategy.
- Coach, mentor, and upskill team members, ensuring strong technical capability, quality mindset, and role clarity.
- Manage capacity planning and work allocation across teams to meet changing business priorities.
- Lead performance interventions where required, including quality remediation, coaching plans, and escalation.

2. Operational Delivery & Oversight
- Own end-to-end delivery of provider data cleansing, validation, audit, and bulk update activities.
- Ensure adherence to documented operating procedures, controls, and

📌 Data Quality Senior Supervisor (Bengaluru)
🏢 Cigna Group
📍 Bengaluru