Role Overview

We’re seeking a Senior Support Engineer to own day-to-day stability, upgrades,

and access operations for Microsoft Copilot for Microsoft 365 and the Power

Platform (Power Apps, Power Automate, Power Pages, Power BI, Dataverse).

You’ll triage incidents, drive root-cause analysis, manage setting and release

processes, enforce DLP/governance, and enable/disable features and connectors in

alignment with security and compliance policies. This role partners closely with

Security, M365/Entra ID admins, Platform Engineering, and Citizen Developer

communities.

Key Responsibilities

Incident & Problem Management
- Serve as L2/L3 for Copilot & Power Platform incidents (availability, flow failures, app errors, policy blocks, licensing/access issues).
- Own MTTA/MTTR: triage, impact assessment, comms, workarounds, and RCA with corrective/preventive actions.
- Monitor service health/message center advisories; proactively mitigate user impact.

Change, Release & Upgrades
- Plan and execute platform updates (release waves, solution upgrades,



connector/API version changes, deprecations) through sandbox → UAT →production.
- Manage ALM (managed solutions, connection references, environment variables); coordinate freezes, change windows, and rollback plans.
- Validate compatibility for Copilot features, plug-ins, extensions, and custom connectors before enablement.

Access & Governance
- Provision and revoke access using Entra ID groups, PIM, and Power Platform Admin Center roles (Environment Maker, System Admin), Dataverse security roles, and Power BI workspace roles.
- Create and enforce policies, connector exemptions, conditional access, and sensitivity labeling; document approvals and break-glass procedures.
- Maintain least-privilege RBAC and audit trails aligned to compliance requirements.

Platform Operations & Reliability
- Own telemetry/observability (Power Platform Admin Center analytics, Log
- Create runbooks and SOPs; automate recurring fixes (e.g

📌 Support Engineer (Noida)
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📍 Noida