Job Description

Key Responsibilities:
Manage and monitor IT support tickets raised by employees.
Troubleshoot hardware, software, network, and system-related issues.
Provide technical assistance through calls, emails, remote support, or in-person support.
Track, prioritize, and resolve tickets within defined timelines.
Provide application support and assist users with application-related issues and troubleshooting.
Manage and maintain Mobile Device Management (MDM) systems for company devices.
Configure, enroll, monitor, and secure mobile devices as per organizational policies.
Escalate complex technical issues to higher-level support teams when required.
Maintain records of issues, resolutions, device inventory, and system updates.
Coordinate with different departments for smooth IT operations.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Assist in user account management,



password resets, email configurations, and access-related requests.
Ensure compliance with IT security policies and device management standards.
Maintain proper documentation of IT processes and issue resolutions.
Required Skills:
Basic knowledge of computer hardware, software, networking, and IT infrastructure.
Familiarity with IT ticketing/helpdesk systems.
Understanding of Mobile Device Management (MDM) tools and application support processes.
Positive troubleshooting and problem-solving skills.
Strong communication and interpersonal abilities.
Ability to manage multiple tasks and priorities.
Knowledge of Windows OS, MS Office, email configuration, and remote support tools.

Key Responsibilities:

📌 IT Support (Mumbai)
🏢 Sboss
📍 Mumbai