- Minimum 10 years of prior work experience with considerable time managing and leading BPO industry with sizeable headcount
- Proven track record of Account planning and Account management
- Should have experience in handling and managing Team Leaders / Shift managers
- Should be able to work on Flexible Timings / Night Shifts and US timings
- Should be ready to Travel when required
- Ensure smooth functioning of the process and compliance of procedures
- Manage the process as per clients’ requirements and ascertain timely delivery of SLAs
- Develop Strategic & tactical plans to identify, analyze and effectively respond to client needs and best practices
- Identify reasons for non-achievement of SLAs, develop solutions and execute them
- Monitor and increase productivity and measure performance of employees e.g performance appraisals, ongoing feedback,



training etc.
- Develop and implement training programs to expand the capacity of employees
- Ensure a Business continuity plan is in place for all processes
- Establish and maintain appropriate systems for measure necessary aspects of operational management and development
- Prepare and submit Daily/Weekly/Monthly reports on operational tasks
- Excellent communication and presentation skills
- Experience interacting with overseas clients (US/UK)
- Flair to take challenges and handle multi tasks
- Attractive pay package including performance incentives

Experience of working and growing in a challenging setting

📌 Strategic Operations Manager (Coimbatore)
🏢 Core Force India
📍 Coimbatore