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Job description of E-Commerce Executive
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Job title: E-Commerce Executive
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Department: E-Commerce
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Geography covered: Corporate office, Manufacturing Unit.
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Reports to: NSM-National Sales Manager
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Matrix: Director
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Summary:
The E-Commerce Executive plays a critical role in driving online sales growth for our FMCG (Quick Moving Consumer Goods) brands. You will be responsible for managing various aspects of our e-commerce operations, from product listings and website optimization to order fulfilment and customer service. This role requires a strong understanding of the FMCG market and the ability to leverage data insights to develop and execute successful e-commerce strategies.
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Key Responsibilities:
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Manage product listings and ensure accurate and up-to-date information.
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Optimize website content and user experience for FMCG product categories.
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Implement and manage e-commerce marketing campaigns.
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Analyse sales data and identify opportunities for growth.
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Oversee order fulfilment process and ensure timely deliveries.
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Manage customer inquiries and complaints through e-commerce channels.
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Collaborate with cross-functional teams (marketing, sales, logistics) to achieve e-commerce goals.
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Stay updated on e-commerce trends and best practices in the FMCG industry.
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Key Results Areas (KRAs):
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Increase online sales of FMCG products by X% year-on-year.
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Improve website conversion rate by Y%.
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Achieve a customer satisfaction rating of Z% on e-commerce platforms.
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Reduce order fulfilment errors by W%.
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Develop and implement X successful e-commerce marketing campaigns.
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Increase brand awareness for FMCG products on e-commerce platforms.
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Optimize product listings to achieve a top ranking for relevant keywords.
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Streamline the e-commerce customer journey for a seamless buying experience.
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Identify and implement cost-saving measures in e-commerce operations.

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Develop and maintain strong relationships with e-commerce partners (marketplaces, logistics pr

📌 E-Commerce Executive (Ahmedabad)
🏢 TCP Corps
📍 Ahmedabad