Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Business Intelligence Analyst is responsible for turning fragmented workforce, cost and operational data into trusted, decision-ready insights for Technology and Operations leadership. The role sits at the centre of the SDO data engine, owning the end-to-end flow from source data to executive dashboards, and partnering with central functions and local business units (LBUs) to drive transparency on headcount, total cost of ownership (TCO) and capability mix.
Data Engineering and Quality
- Consolidate, clean and transform data from multiple central and LBU sources into a single, reliable analytical baseline.
- Build and maintain repeatable data pipelines and templates that reduce manual handling and improve refresh cycle time.
- Run validation checks with regional CITOs, HRBPs and finance partners to ensure data accuracy before publication.
Analytics and Insight Generation
- Drive core metric calculations across workforce (headcount, span of control, CW vs perm mix) and cost (TCO per FTE, per application, per LBU).
- Conduct cross-market benchmarking and trend analysis to surface efficiency, capability and cost optimisation opportunities.
- Translate quantitative findings into transparent business interpretation for senior stakeholders, not just charts and tables.
Dashboarding and Visualisation
- Design, develop and maintain Power BI dashboards (including TechNucleus and Ops Headcount) that provide unified workforce and cost intelligence.
- Manage monthly dashboard refreshes, release notes and stakeholder com