•SME – Effectively manage the Query/Escalation/6Eye process as part of the BAU on the New to Bank and Periodic reviews of corporate customers of leading global UK bank.
•Suggesting / recommending alternative research approaches and execute high complexity tasks.
•Ensuring client readiness of output / deliver error free output. By providing strong attention to details [involving thorough review of client’s compliance and regulatory policies and procedures] to ensure 100% client readiness.
•Ensuring explicit and comprehensive communication in line of command and cross-site including daily connects with onshore counterparts and client for status update, highlight key subject findings, approaches etc. to maintain uniformity.
•Query Resolution – Use effective methods to resolve the floor support / POD specific queries in timely manner and monitor the queries and consider whether any trends in knowledge gaps which will need to be addressed.
•6 Eye Checks – Ability to do an end to end review of high risk cases and provide results
•Assisting project to achieve productive and quality targets.
•Team member to achieve and maintain consistently the quality SLAs as agreed with the client.
•Should possess sound knowledge on corporate banking customer’s profiling including strong hold on CIP + CDD + EDD framework
Key behavioural attributes/requirements
•Ability to work well independently as well as part of a team
•Driven and enthusiastic with a ‘can-do’ attitude and a strong sense of ownership to get the job done in a pragmatic fashion
•Proven experience of cross functional working Able to plan, organize and drive through results under conflicting priorities and pressures. The position requires effectiveness, team spirit and an ability to work in a fast-paced and demanding environment
•Eagerness to learn and to keep abreast of the latest issues and requirements relating to AML / KYC
•CAMS/CFCS/CFE qualified, CA, CS or other professi
📌 SME Team Leader (Bengaluru)
🏢 BSR
📍 Bengaluru
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