Reporting to the MMC Manager, as part of the MMC Operations team, you will be responsible for delivering a highly client focused support service, developing a team of MMC/Service Desk Legacy, Support Level I and II Engineers to exceed client expectations both in technical resolution and customer service.

Supporting Mission Critical infrastructure for Ensono’s clients, delivering a responsive and exceptional support service you’ll resolve complex technical client incidents and problems.

Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.

The MMC Support team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

Managing client communication
Conducting proactive and reactive incident, event and problem management
Reducing the number of repeat issues through root cause analysis
Building robust client relationships by becoming a point of contact for clients
Working with internal departments to mitigate client concerns




Your day-to-day role will expose you to a diverse mix of client solutions and multiple vendor technologies including the very latest Cloud technologies. In addition to our online training portal - ‘Ensono University’, you’ll be supported by both internal and external training. Longer term objectives will concentrate on helping you develop the skills and experience necessary for you to progress on your chosen career path.Key Responsibilities

Managing and prioritizing all tickets logged into the queue
Assist and mentor team members in Ensono’s structured approach to troubleshooting problems
Act as a positive role model and mentor for fellow team members
Assist the MMC Manager in managing and directing the day to day activities of the SD, L1, L2 support teams during assigned shift.
On-the-job coaching of team members in their development
Provide a lead role in staff development through training,

📌 Associate System Engineer (Pune)
🏢 Ensono
📍 Pune