L2 Support Engineer
LOCATION - BANGALORE (WFO)
EXP - 7+ YEARS
Key Responsibility:

Minimum of 7 years of relevant experience in engineering and operations.
Should have experience in Mavenir
Proven ability to lead a small team, including task assignments and process setup.
Mentor and guide team members in implementing solutions while ensuring adherence to best practices.
Collaborate with team members to evaluate technical challenges and develop effective strategies.
Provide technical solutions to team members following thorough risk analysis.
Manage and coordinate the various workplace used by Dev, QA, production by monitoring availability and taking a
holistic view of system health.
Design & implement elements of the technical infrastructure and network supporting our platform 8. Improve reliability,
quality, and time-to-market of our suite of software solutions.
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of
customer needs, and innovating to continually improve.




Provide primary operational support and engineering for multiple large, distributed software applications

Key Responsibility:

Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
Partner with Various teams to improve services through collaboration and coordination.
Handle End user inquiries through ticketing system and provide proper analysis and solution within SLA.
Anchoring Product issues and collaborating with development team to resolve on time.
Provide oncall support and handling production incident as per incident management process
Minimum Qualification
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TECH SKILLS: Kubernetes, Docker, GitHub, Jenkins, logging and metrics, Prometheus, Elasticsearch, Kibana, Grafana
IPV6, IPV4, DNS, Load Balancing concepts, Networking concept Linux, Database Concept, SQL
Basic Telecom knowledge such as 4G, 5G, RAN and CORE

Rol

📌 Sourcefuse Technologies (Bengaluru)
🏢 NextHire
📍 Bengaluru