Company Profile:
At Truww, we are building the world's most trusted & customer-centric home interiors
brand. By organizing an otherwise unorganized home interiors industry, which includes
designers, carpenters, installers, etc. we deliver a delightful and hassle-free experience to
new homeowners, with highly predictable costs, timelines, and quality. Thanks to our
tech-empowered teams, who are committed to delivering efficiency at every step. T oday,
Truww operates from Bangalore and is aggressively planning to expand to other cities as
well.
Work Location: Bangalore, as designated by the Management
Responsibilities:
● Build robust long-term relationships with customers by staying in constant
communication and effectively resolving issues with alternate solutions tailored to
individual needs.
● Sustaining business growth and profitability by maximising value
● Conduct weekly, quarterly and annual customer success reports to ensure customers
optimise our service, issues are resolved proactively and customer goals are met.
● Analysing customer data and promoting value through customer experience
● Evaluate risk management for each customer and proactively evade dissatisfaction
or lost business and ultimately drive retention throughout the customer lifecycle.
● Identify and prioritise updates that reflect customer requests, industry, market and
competitor trends and report to key stakeholders.
● Develop and share best practices with team members to continually improve
the quality, effectiveness, and efficiency of the process.
● Review customer complaints and concerns and seek to improve the
customer experience
● Post sales service work - Ensuring service requests are met and closing
tickets within mentioned TAT by effectively giving a resolution to clients by
liaising with different teams.
Requirements and skills:
● Bachelor’s degree and 1-3 years of experience in a customer- facing role, such
as Customer Success, Customer Support or Account Management.
● Excellent wri