1. Create/ review policy, process, procedure basis functional/ audit/regulatory requirements from time to time
2. Provide SME support to stakeholders to develop and implement process solutions to improve operational efficiency
3. Facilitate critical review of current processes for effectiveness, quality and simplification
4. Update and maintain process documentation and repository
5. Conduct training sessions/ workshops on processes for employees
6. Proven working experience in Project Management with solid knowledge of analytics and MS office
7. Monitor Projects as per scope, schedule, and allocated resources, using appropriate verification techniques
8. Establish and maintain relationships with relevant stakeholders. Report and escalate to management as needed
Key Responsibilities:
📌 OPS - Deputy Manager - Business Process (Gurugram)
🏢 PNB Metlife
📍 Gurugram
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