Description
To lead the support, maintenance, and enhancement of OFSAA modules and infrastructure, ensuring high availability, performance, and compliance of financial analytics systems used across the organization.

Responsibilities

Managerial Responsibilities:
- Provide expert-level support for OFSAA modules including ALM, FTP, PFT, LRM, and Risk Analytics.
- Manage L1 and L2 support for OFSAA applications and interfaces, coordinating with OEMs for bug fixes.
- Act as liaison between technology and business teams for updates and changes.
- Oversee vendor management, service levels, and performance. Lead incident, change, and problem management.
- Mentor support teams, assign tasks, and conduct training.
- Coordinate with InfoSec for system hardening, penetration testing, and patching.

Functional Responsibilities:
- Monitor system performance and ensure optimal functioning of OFSAA environments.
- Ensure systems meet regulatory and compliance standards (e.g., Basel, IFRS, local regulations).
- Maintain technical documentation, SOPs, and audit trails.




- Participate in internal and external audits related to OFSAA system.
- Collaborate with business/Operations users and IT helpdesk to resolve day-to-day issues.
- Ensure adherence to ITIL standards for incident, change, and problem management.
- Maintain technical documentation including workflows, system processes, and compliance reports.
- Collaborate with InfoSec and audit teams to ensure regulatory compliance.
- Oversee regular system audits, patching, and disaster recovery testing.
- Support DR drill execution as along with surround systems.
- Support for enhancements and production support fixes.
- Support for VAPT mitigation and audit observations (internal, regulatory)

Qualifications

Qualification Needed: MCA/ MTECH/ BTECH
Min Exp: 14 years
Max Exp: 16 years
10+ years of experience in OFSAA application support and IT operations.
Should be having positive knowledge in managing OFSAA Support for 3-5 years.
Exper

📌 Lead Application Support (Thane)
🏢 CSB Bank
📍 Thane