We are building an SRE platform that makes running software at scale, fun, and embarrassingly easy. Our platform removes the toil from everyday operations and makes finding the root cause & preventing failures a matter of few clicks.
We seek engineers with a passion for site reliability, customer satisfaction, and complex problem-solving.
As a Customer Success Engineer, you will be responsible for providing exceptional technical guidance through the entire customer journey. Your focus will be driving measurable value with the customers, leading to product adoption, renewal, and growth.
Customer Success Engineers work closely with the customers to understand their system architecture and the relationships and dependencies between services, and to improve reliability by helping to establish Service Level Objectives, reduce alert fatigue and identify or prevent the root cause of issues quickly.
You will have the unique prospect to investigate dozens of different customer environments and business workflows.
This will involve working with many more technologies than any individual engineering team typically encounters.
An ideal candidate will have a broad set of technical skills, an enthusiasm for continual learning and comfort working with and guiding external engineers and management. They must possess the potential to become a trusted technical advisor to customer and business leaders.
Responsibilities
-
- Lead technical discussions with customers and prospects
- Articulate the business value and product capabilities of the platform to technical audiences
- Act as a observability subject matter expert
- Educate and advise customers on how to best adopt product to achieve measurable value
- Translate customer observability challenges into proposed solutions via product offerings
- Design, build, and present demos for customer engineers and leaders
- Collaborate with sales team to understand and qualify customer requirements
- Provide product feedback, techni