Agfa Radiology Solutions

For this division we are looking for a (m/f)

Senior Service Executive – Customer Care Centre (CCC) – Thane City

You will be an integral part of our Customer Operations and Service Logistics team.

Job summary

The Senior Service Executive – CCC is responsible for managing end-to-end service operations with a strong focus on spare parts coordination, service efficiency, and customer satisfaction. This role ensures seamless after-sales support by working closely with Regional service managers, field service engineers, managing inventory, handling escalations, and maintaining accurate service records and system data.

Main responsibilities:
- Customer Service & Spare Parts Coordination
- Act as the primary point of contact for Field Service Engineers for spare parts support
- Ensure availability, allocation, and timely dispatch of spare parts
- Coordinate with warehouses and vendors for procurement and supply continuity
- Monitor and track spare parts movement to prevent service delays
- Plan inventory levels based on usage trends and forecasting.




- Manage the import and export of spare parts in coordination with the clearance team, ensuring compliance with all required technical and supporting documentation

2. Service Operations Management
- Ensure timely support for ongoing service activities
- Minimize service downtime by ensuring quick availability of spare parts
- Support preventive and breakdown maintenance through effective coordination

3. Inventory & Logistics Management
- Planning of spare parts requirement and organize procurement activities required for the timely and productive inventory (AGFA NV & Local third Party vendors)
- Track inventory across locations and maintain optimum stock levels across all plants
- Analyse consumption patterns to optimize inventory planning and reduce excess stock

4. Service Administration & Systems
- Maintain accurate service records and documentation
- Ensure data integrity and accuracy in ERP/C

📌 Senior Service Executive (India)
🏢 Agfa
📍 India