Why this role exists

Most AI product teams are busy shipping features. We're building JustCall's AI organization to ship outcomes - creating AI experiences customers trust, adopt, and rely on every day.

We are hiring a Principal Product Manager, AI to own the product strategy and execution behind JustCall's AI native communication platform - anchored on our AI Voice Agent (AIVA), AI Conversation Intelligence and the next products we ship on the path to an intelligent, omnichannel communication OS.

This is a senior, deeply hands-on product leadership role. You'll define the product vision, shape the roadmap and partner closely with Engineering, Design, and AI leadership to ship AI experiences that customers actually trust. You'll obsess over user problems, AI quality and the unit economics of voice. You'll be in the prompts, the evals and customer calls as much as you are in the strategy decks.

What you'll actually do
- Own product strategy and roadmap for JustCall's AI portfolio - AI Voice Agent (AIVA), AI Conversation Intelligence and the next AI native products we ship.




- Translate customer problems into sharp product bets. Stay close to customers - listen to real calls, sit in on rollouts, run discovery sessions and turn what you hear into product decisions.
- Partner deeply with Engineering and AI leadership on architecture tradeoffs, model selection, eval frameworks and the build-vs-buy-vs-partner calls that shape the AI stack.
- Define and own the quality bar for AI experiences - what "valuable" looks like for accuracy, latency, hallucination and customer trust
- Drive go-to-market alongside Marketing, Sales, and Customer Success - pricing, packaging, positioning and enablement for AI products.

What we're looking for
- 7+ years of product management experience in SaaS, AI/ML, or platform products - with a track record of owning complex, customer-facing products end to end.
- Proven experience shipping AI-powered products at scale - agentic systems, LLM applic

📌 Principal Product Manager, AI (Bengaluru)
🏢 Saas Labs
📍 Bengaluru