Description

Overview

The role is responsible for second level support for any escalated people related system enquiries received from the HR Operations team. The role is to provide technical support, including the investigation and resolution of technical issues for all people related systems / applications. The role is to collaborate with the broader HR team and the business to ensure effective communication and timely resolutions are being provided to identified issues whilst providing effective performance support to minimise any downtime to the business on incidents. The role will form part of the global HR Systems team and collaboratively contribute to the effective provision of HR systems and payroll services for the Group.

Key Accountabilities and Main Responsibilities
- Be the internal subject matter expert across all people related systems and representative from a HR systems perspective in relation to HR system queries from management, employees, and external agencies as required




- Support the identification and coordination of internal policy changes and procedures that affect people related systems
- Drive for continuous improvement in people related systems, processes, and integration
- Provision of second line functional system support and advice / guidance on people related systems and applications to the HR team and the business
- Collaborate with the HR Systems and Payroll teams on general system maintenance issues / tasks including defect management, system improvements, and user acceptance testing for people related systems changes and updates
- Analyse and maintain all people related system access, ensuring appropriate controls are in place
- Ensure relevant documentation is available for all people related systems / application processes and procedures
- Assist on HR system projects where required e.g. system upgrades, large scale people and/or terms and conditions changes projects
- Support the HR Systems manager with other adhoc duties as r

📌 HR Systems Support Analyst (Mumbai)
🏢 MUFG Pension & Market Services
📍 Mumbai