Job Description:

Job Description: Customer Service Advisor (CSA) / Technical Support Engineer

Job Title: Customer Service Advisor (CSA) / Technical Support Engineer

Department: Technical Support / After-Sales & Field Application

Location: Chhatrapati Sambhajinagar, Maharashtra

Employment Type: Full-Time

Experience Required: 4 to 6 years

Educational Qualification: Diploma / B.E. / B.Tech in Mechanical, Production, or Automobile Engineering

Offered CTC: ₹4.0 Lakhs – ₹7.0 Lakhs per annum (commensurate with experience)

Position Overview

We are seeking an experienced and hands-on Customer Service Advisor (CSA) to manage field-level technical support, customer troubleshooting, and client relationship management for high-precision tooling systems.

The ideal candidate will possess deep expertise in metal-cutting tools, broaching, gauging, and gear manufacturing tools (hobs). This role requires high mobility, involving 15 to 20 days of monthly factory/site visits to client locations across the region to diagnose tooling issues, optimize performance,



and resolve operational complaints on-site.

Key Responsibilities

Field Technical Support & Complaint Resolution

-
Visit client manufacturing facilities (15–20 days per month) to investigate, troubleshoot, and resolve technical issues related to tooling applications.

-
Perform root cause analysis (RCA) on premature tool wear, tool breakage, surface finish issues, or dimensional inaccuracies on customer production lines.

-
Provide immediate in office technical solutions and establish standard operational procedures (SOPs) to prevent recurring issues.

Tooling Expertise & Application Engineering

-
Advise clients on the selection, setup, speed/feed optimization, and correct application of cutting tools, broaches, gauges, and hobs.

-
Oversee tool trials, performance benchmarking, and re-grinding/coating evaluation at customer sites.

-
Provide technical training and best-practice guidance to machine operators, quality

📌 Customer Service Advisor (Aurangabad)
🏢 Narshimha Jobs & Placement
📍 Aurangabad