Description
Customer Service Support for CMI and Non CMI in aftermarket. Attending Field Failures (AIS) for BS VI and BS IV reported in the region and within minimum time resolve complaints reported. Trouble shooting of complaints being reported on vehicle/engine. Supporting Infant care and emerging issues being reported in field for CMI & Non CMI customers. Provide complete details of failures for plant team on corrective action drive. Impart Training to OEM/OEM dealers in the region. Update incident reported in EPIR data base.

Responsibilities
Hands On Experience on Engine/ Aftertreatment system on Vehicle level analysis,
Trouble shooting on Vehicle & Engine,
Basic knowledge of Electronic service tool like Insite on Engine & ATS
Organize & Impart Trainings to OEMS and CCC Service Centers for ensuring trouble free operation Of Product.
Supporting to CCC s for aftermarket service support.




Ability to strip down & rebuild turbocharger/Dosing systems/Fuel system and analyses the failure.
Ability to trouble shoot on vehicle/Engine/Genset/Const Equipment for Engine related issues.
Handling Warranty cases and concluding warranty disposition.
Enhancing capability of CTT ASC on customers support by Technical/Service support/Parts Availability.
Conduct service center audit and implement corrective actions required.
Support Infant care.
To ensure failed failure parts to dispatch plant for analysis.
Maintain service data base for the complete key activities of service and support data for release monthly report.

Qualifications
Diploma Mechanical/Automobiles

📌 On Site Service Technician (Bihar)
🏢 Tata Cummins
📍 Bihar