Description

We are seeking an experienced and dynamic Engineer – ServiceNow to join our organization. As a ServiceNow engineer, you will be responsible for managing the full lifecycle of the ITSM application under your responsibility in collaboration with the Production Support Manager. You will optimize the application to deliver value to the organization, develop and recommend enhancements to improve ITIL processes, and design, develop, and deliver new ITSM-based technology. Additionally, you will manage future feature/module implementations of the ServiceNow ITSM application.

YOU’LL HAVE THE PROSPECT TO:

Lead the development and evolution of ITSM and ITBM solutions in accordance with ITIL processes.

Train and educate team members on ITSM processes and methodologies, including technical writing of process documents, training materials, and technical specifications on ITSM and ServiceNow topics.

Conduct research on industry standards and best practices to drive optimization on the ITBM and ITSM modules.

Manage and maintain the self-service portal, service catalogue,



workflows, catalogue items, and UI pages to ensure efficient and effective IT service delivery.

Act as a subject matter expert for ServiceNow and actively collaborate with solution architects on IT standards, innovation, and integration opportunities to enable new value chains and operational efficiencies.

Serve as a liaison and first point of contact between the company and ITSM vendors, including ServiceNow, and contribute to supplier negotiations for new contracts or renewals.

Develop and maintain governance for licence and add-on management of existing and new applications.

Evaluate each application and provide recommendations to address and reduce potential risks associated with those applications.

Apply agile and SCRUM methodologies in an ITSM and ServiceNow context to drive the successful delivery of projects.

Process service requests on occasion, managing the service request queue

📌 ServicenNow Engineer (Chennai)
🏢 Photon Group
📍 Chennai