What You'll Be Doing: Core Responsibilities

I. Strategic Implementation Leadership (The Build)

You will guarantee that every Bizom platform launch is rapid, accurate, and sets the customer up for long-term success.

● Executive Ownership: Serve as the regional executive sponsor for high-value implementations. Ensure Sales Handover Validation is rigorous and project scopes align with regional realities.

● Methodology & Quality: Define and enforce high-quality standards across the implementation lifecycle (BRD, Configuration, UAT). You are the final

approver before Go-Live, signing off on system readiness and data integrity.

● Integration Command: Navigate the complexities of client ERP/SAP integration. Coordinate closely with our R&D; and Integration teams, acting as

the technical bridge to ensure seamless, real-time data flow for our customers.

● Driving Velocity: Relentlessly focus on accelerating project timelines without sacrificing quality, ensuring maximum Time-to-Value for our clients.

II. Customer Success & Adoption (The Grow)





Your primary mandate shifts to guaranteeing that the platform is not just live, but is deeply adopted across all layers of the client’s distribution network.

● Value Realization: Define and track key metrics that matter. Proactively identify and resolve adoption roadblocks to minimize churn risk and maximize Customer Lifetime Value (CLV).

● Deep Customer Insight (Client Beat): Go beyond the office. Conduct regular Client Beat Visits across the region to sit with distributors and DSRs (sales rep), gaining firsthand insight into their operations to drive relevant platform usage.

● Hypercare & Transition: Lead the high-intensity Hypercare phase, transforming initial issues into immediate wins. Ensure a smooth, documented handover to the BAU Account Management team for ongoing farming.

● Process Elevation: Lead internal retrospectives to capture regional learnings and continuously refine our implementation playbooks, making Bizom

📌 Bizom- Regional Head (Bengaluru)
🏢 NextHire
📍 Bengaluru