Role summary:
This customer-facing and hand-on technical position requires the ability to work on a team and as an individual, contributing to all aspects of system integrations including requirements gathering and analysis, design, development, testing and support.
Responsibilities
- Collaborate with business partners to transform business requirements into detailed design specifications for integrations
- Be the technical subject matter expert and customer liaison while collaborating with internal teams to drive the execution and delivery of key customer initiatives
- Translate client roadblocks into use cases that can be solved and demonstrated within the FourKites platform
- Support existing data integration enhancements and jobs on an ongoing basis
- Partner across the organization to identify requirements and provide technical solutions
- Identify, triage, resolve and document technical issues in Testing and Production environments
- Partner with Implementation lead to proactively raise and mitigate work stream risks




- Drive best practice recommendations around setup of data transmission and integrations
- Document integration requirements and design and be able to translate between business users and engineering

Experience (Must have)
- 2+ years in a customer-facing role with hands-on engineering experience implementing technical integrations with enterprise-level customers
- Excellent communication and customer-facing skills with the ability to convey technical aspects to non-technical audiences
- Experience / working knowledge of HTTP REST APIs and SOAP APIS
- Experience / working knowledge of various communication protocols (FTP, SFTP, HTTP, etc.) and file structures (XML, EDI, Flat File, etc.)
- Solid analytical and problem-solving skills
- Ability to work in a diverse, fast-paced, multiple stakeholder environment
- Demonstrated ability to troubleshoot production issues and provide technical support of existing integrations
- Qualities of agility, a tea

📌 Technical Architect (Chennai)
🏢 Getinz
📍 Chennai