Description

Duties and responsibilities
- Supervise the implementation of housekeeping standards and procedures in relation to: Bed Room Service, Bathroom Service, Valet Service, Linen maintenance.
- Recommended changes to these standards and training needs on an ongoing basis
- Maintain a current and thorough knowledge of all housekeeping systems
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of keys
- Management of all incoming and outgoing calls
- Solve employee grievances
- Perform Room allocations
- Perform Room inspections
- Prioritise arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Ensure consistency within the department
- Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts and facilities
- Manage storage areas




- Maintain adequate stock levels
- Complete stock takes as required
- Maintain stock levels
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Works with Superior and Human Resources on manpower planning and management needs

QUALIFICATIONS AND REQUIREMENTS

Required Skills –
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English
- Proficient in the use of Microsoft Office
- Organizational and training abilities

Qualifications –
- High School or Diploma in Hotel Administration, Hotel Management or equivalent

Experience –
- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or train

📌 Housekeeping Team Leader (India)
🏢 IHG
📍 India