ABOUT ZINIER

Zinier is on a mission to empower frontline workers — and the people supporting them — to achieve greater things for themselves and the world around them. With 80% of the global workforce being deskless, Zinier's no-code customisation platform drives Technology Equity, improving the lives and productivity of workers who keep the world up and running.

We are a global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India. Our investors include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

To learn more, check out www.zinier.com

ROLE OVERVIEW

We are looking for a Senior Platform Support Engineer who brings advanced technical depth and independent ownership to the support function. You will handle the most complex L2 cases on the platform, mentor junior engineers, and act as a bridge between support and engineering/product teams. This role suits engineers who thrive in ambiguous,



high-impact situations and want to shape how support excellence is delivered at Zinier.

KEY RESPONSIBILITIES
- Own and resolve advanced L2 incidents end-to-end, including root-cause analysis, customer communication, and post-incident documentation.
- Investigate escalated issues involving JavaScript workflow logic, JSON configuration errors, API anomalies, and database irregularities.
- Analyse Grafana dashboards and observability stacks (Loki, Tempo) to detect and diagnose system anomalies proactively.
- Review and optimize SQL queries to identify performance bottlenecks and data integrity issues during live incidents.
- Mentor and guide Platform Support Engineers on debugging approaches, RCA writing, and escalation best practices.
- Lead knowledge-base initiatives — authoring runbooks, troubleshooting guides, and technical SOPs.
- Partner with engineering and solutions teams in postmortems, providing struc

📌 Senior Platform Support Engineer (Bengaluru)
🏢 Zinier
📍 Bengaluru