Bluespirit is a leading airline company based in Hyderabad, Telangana, India. We provide top-notch services to our customers and strive to make every flight experience a pleasant one. We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Ground Staff – Ticketing & Check-in.
Job Description:
As an Airport Ground Staff – Ticketing & Check-in, you will be responsible for providing excellent customer service to our passengers at the airport. Your main duties will include ticketing, check-in, and boarding assistance. You will also be responsible for handling any customer inquiries, resolving any issues, and ensuring a smooth and efficient check-in process.
Key Responsibilities:
- Greet and assist passengers at the check-in counter
- Verify and issue tickets to passengers
- Check and weigh baggage to ensure compliance with airline regulations
- Assist passengers with special needs or requests
- Handle any customer inquiries and resolve any issues
- Ensure a smooth and efficient check-in process
- Coordinate with other airport staff to ensure timely boarding of passengers
- Provide information on flight schedules, delays, and cancellations
- Maintain a clean and organized work area
- Adhere to all safety and security procedures
- Handle cash and credit card transactions accurately
- Collaborate with other team members to achieve overall customer satisfaction
- Attend training sessions and meetings as required
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service is preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to handle difficult situations calmly and professionally
- Knowledge of computer systems and basic math skills
- Must be able to work flexible schedule, including weekends and holidays
- Must be phys