OPS - Chief Manager - Customer Retention (Gurugram)

OPS - Chief Manager - Customer Retention (Gurugram)

13 Aug
|
PNB Metlife
|
Gurugram

13 Aug

PNB Metlife

Gurugram

Job Description

Key Responsibilities:
• Adopting effective and efficient ways for premium application with zero error.
• Ensure the set up of remittance processes with adequate controls
• Define processes and systems to support Persistency function.
• Continuous monitoring of remittance processes with the view to improve TATs and lower cost
• Identify and install service providers for specific tasks wherever applicable
• Plan resources for the business and ensure that the process laid out is aligned to the compliance framework

Key Responsibilities:

Knowledge and skills required :
? Excellent knowledge of the Indian financial services industry, with a good understanding of financial products and regulatory workplace of the life insurance industry
? Knowledge and experience of managing business processes gained within a financial services organisation
? Strong knowledge of retention strategies, tolls and techniques
? Skills in planning and delivering initiatives to improve performance and achieving business results in a competitive environment; with understanding of IT and its role
? Strong target orientation
? Strong leadership, team building influencing and communicating skills

📌 OPS - Chief Manager - Customer Retention (Gurugram)
🏢 PNB Metlife
📍 Gurugram

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