Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.
The Role
We are looking for a highly organized Training & Support Administrator to serve as the backbone of our customer success engine. In this role,



you will bridge the gap between our educational offerings and our technical support, ensuring that our learners have a seamless experience and our systems run like clockwork.
Your mission is to handle the essential "behind-the-scenes" mechanics—from managing student enrollments to maintaining the technical environments where learning happens.

Key Responsibilities
- Platform Administration: Act as the primary administrator for Docebo (LMS) and Zendesk, ensuring user permissions, ticketing workflows, and system settings are optimized.
- Enrolment & Lifecycle Management: Manage the end-to-end enrollment process for all training courses, ensuring users are granted access promptly and accurately.
- Technical Workplace Maintenance: Manage training "tenants" and lab environments via AWS and CloudShare. This includes the critical task of resetting and decommissioning tenants immediately after classes conclude to maintain system hygiene an

📌 Training & Support Operations Administrator (Bengaluru)
🏢 Menlo Security
📍 Bengaluru