Description
As an Analyst in Business Change Management, you will be responsible for raising requests in internal systems, monitoring and chasing these requests to ensure timely completion, and creating and maintaining process dependent requirements. You will also manage and execute additional validation/control processes and work on projects to increase scope, controls, efficiencies, and productivity. This role requires a high attention to detail, strict adherence to SOPs, strong communication skills, and the ability to work effectively under pressure. You will need a Bachelor’s degree or equivalent experience, proficiency in Excel, PowerPoint, Word, and VBA/Macro skills would be an added advantage. Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure, and procedures.

Job Responsibilities:

Raising of requests in mainstream internal systems (SNow, IBID, Ariba etc.) to achieve On/Off boarding and Ad hoc requirements for CIB employees within SLA





Monitoring and chasing requests to ensure timely completion based on deadlines/urgency/escalations

Create and Maintain on/off boarding and ad hoc process dependent requirements e.g., manuals, templates, audit tracking tasks etc.

Manage and execute additional validation/control processes as per documented SOPs

Execute additional projects to increase scope, controls, efficiencies and productivity

Required Qualifications, capabilities and skills:

Requires high attention to detail while multi-tasking and working to target volumes

Follow strict SOP adherence and ability to manage ongoing periodic deliverables in addition to daily processing volumes. Demonstrated control/process improvement focus.

Robust communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly

Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines

Strong sense of client service and responsiveness couple

📌 CIB Global Finance and Business Management (Mumbai)
🏢 JPMorganChase
📍 Mumbai