SafetyConnect is an AI-driven enterprise safety platform used by large organisations to reduce road accidents and improve process safety. We work with companies like Siemens, Tata Capital, Schindler, Adani, Syngenta, and Gilbarco.
Our products cover:
- Smartphone-based telematics for driving safety
- Process safety & compliance workflows
- AI-powered safety intelligence dashboards and knowledge systems
Objectives Of The Role
- On-board and train new customers & Users.
- Build & strengthen customer relationships
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed
Responsibilities:
- Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.
- Manage incoming calls and emails and handle appropriate follow-up calls and emails.
- Address, resolve and record any customer issues that arise regarding business growth, billing, and general account satisfaction.
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
- Coordinate and train all recent customer starts in an efficient and streamlined way.
- Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
- Work with the sales and marketing team to drill customer references and develop case studies.
Requirements /Qualifications:
- 1-2 years of experience in communications, marketing, sales, account management, or customer success.
- Multi-tasking skills, strategic planning, and project management skills.
- Exceptional communication skills (verbal and written).
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