Company Description

Company Brief:
Founded in 2008, Gozoop Group is a leading independent communications company offering 360° integrated solutions for brands and businesses. With a platform agnostic approach and effective blend of strategic, creative and technological services, Gozoop specializes in crafting holistic solutions designed to help brands and businesses win in the new world. A team of over 300+ marketers, Gozoop has partnered with brands such as Dell, Taj Hotels, Tata Steel, Zee TV, Club Mahindra, Viacom18, Tim Hortons, Bisleri, BookMyShow, Olympic Council of Asia and many more to create award-winning and noteworthy campaigns.
HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience.



We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few.

Job Description

About the role: We are looking for a self-motivated and result oriented creative qualified to join us as a Executive - Brand Reputation Management
Responsibilities: (Including, not restricted to)
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
- Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
- Monitor and respond to soc

📌 Online Reputation Management (Mumbai)
🏢 Jobs for Humanity
📍 Mumbai