About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.
Companies like H&R; Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.
Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
What You’ll Do
Onboarding is part of Customer Success and in this role, you are responsible for the successful onboarding of Birdeye mid market clients. As the clients technical contact and often the first touchpoint of the Customer Success Team,
you will play a critical role in ensuring a world-class onboarding experience, driving product adoption with current & current customers, business value and overall customer satisfaction during the onboarding period. You will utilize superior customer success skills, expert platform knowledge as well as reputation management best practices in order to provide consultative advice to customers so they can optimize the capabilities of the Birdeye platform.
Responsibilities:
- Manage entire onboarding process, from initial kick off to final implementation review meeting
- Drive user and product adoption of all purchased features
- Identify upsell opportunities in order to grow accounts
- Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
- Coordinate with client's IT department to ensure all automation and integrations are complete
- Follow up on client requests and ensure the client is informed along the
📌 Customer Success Manager, PRO (Gurugram)
🏢 Birdeye
📍 Gurugram
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