General Position Summary
The Dispute Management Analyst is responsible for reviewing, analyzing, and resolving customer disputes, claims, and short payments to ensure accurate coding, assignment, and timely resolution. This role plays a critical part in minimizing financial risk by managing disputes in accordance with established policies, procedures, customer-specific requirements, and internal controls.
The analyst collaborates closely with internal teams (Credit, Sales, AR, Deductions) and external customers to investigate discrepancies, gather supporting documentation, and drive resolution throughout the dispute lifecycle. Solid analytical skills, attention to detail, and proactive communication are essential for success in this role.

Essential Functions / Major Responsibilities
Dispute Intake, Analysis & Coding
- Review and analyze customer claims, deductions, and short payments received through lockbox, remittance advice, and customer portals.
- Accurately code and create disputes within SAP AR and Dispute Management systems.




- Identify unidentified or misapplied deductions and ensure appropriate dispute reason codes are assigned.
- Create manual dispute cases where system-generated disputes are not available.
- Update new disputes with all required information, documentation, and notes in a timely manner.

Dispute Research & Documentation
- Obtain and validate supporting documentation from customers, including remittance advice, backup invoices, and portal downloads.
- Conduct initial analysis to determine claim validity and root cause.
- Organize dispute data for complex issues involving multiple deductions, often leveraging Excel to consolidate and present findings clearly.
- Prepare Excel uploads for customer remittance applications to ensure accurate dispute coding and recovery of denied or residual items.

Assignment, Coordination & Resolution Support
- Assign validated disputes to appropriate team members (Deduction Research Analysts or other stakehol

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