About
Us:

At Erphub, we specialize in affordable business process automation
for small businesses. As a U.S.-based Certified Zoho Partner, we are
committed to delivering cutting-edge technology and exceptional
service to meet our clients' diverse needs. Join our dynamic team
and be part of our mission to empower businesses with creative solutions

Position
Overview:

We're seeking a highly motivated and dedicated Zoho System
Administrator to join our team. The Zoho System Administrator will be
instrumental in ensuring the highest level of client satisfaction by
providing technical support, conducting client satisfaction
assessments, assisting in projects, and serving as the primary point
of contact for client queries.

Responsibilities:
- Technical Support Handling: Respond promptly and effectively to
technical support tickets raised by clients. Troubleshoot and resolve
issues to ensure timely and satisfactory resolution.
- Client Satisfaction: Conduct regular client satisfaction calls,
surveys, and interviews to gather feedback and identify areas for
improvement.



Implement measures to enhance overall client satisfaction.
- Team Support: Collaborate with the team and offer assistance in
various projects, sharing expertise and providing guidance where necessary.
- Primary Point of Contact: Establish and maintain strong
relationships with clients, serving as their primary point of contact
for all queries and concerns.
- Training Materials Development: Develop and prepare generic
training materials for clients, ensuring they have access to
comprehensive resources to maximize the benefits of our products/services.

Requirements

Education: Bachelor's degree in Business Administration,
Information Technology, or a related field.

Excellent English Proficiency: Exceptional written and verbal
communication skills in English are essential, as this role involves
direct interaction with clients.

Professional Experience: Minimum of 5 years of Zoho One experience in their
r

📌 Zoho System Administrator (Hyderabad)
🏢 Erphub
📍 Hyderabad