Hiring For Quality Auditor In Mumbai

Hiring For Quality Auditor In Mumbai

13 Aug
|
Lisa HR Consultancy
|
Mumbai

13 Aug

Lisa HR Consultancy

Mumbai

Role and Key Responsibilities:

1. To monitor calls (Survey Recordings) to measure performance and facilitate

business’ strategic objectives

2. Provide feedback to the field team on their audit evaluation and document

the same

3. Discuss and explain the errors and quality issues with the team and provide

guidance for improvement.

4. Facilitate training to the field team (in regional language) with respect to

questionnaire, quality parameters and management expectation and assist

new joiners to understand process and workflow.

5. Read and Write in Regional Language

6. Basic Computer knowledge of MS Office

Key skills & knowledge:

 Minimum 1 year experience into BPO/call centre as Quality Auditor

 Understanding of the Audit & Coaching process.

 Positive verbal and written communication skills.

 Hands on experience in MS Excel, Power Point presentations and Reporting

knowledge.

📌 Hiring For Quality Auditor In Mumbai
🏢 Lisa HR Consultancy
📍 Mumbai

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