The Channel L&D; Head for PNB Bancassurance will be responsible for strategizing, designing, and executing training initiatives aligned with business goals and the PNB partnership. This role focuses on building skillsets of the sales forces across hierarchies in the channel, enhancing productivity, ensuring retention, and promoting technology adoption along with developing a robust training team.
Key Responsibilities:
Strategic Planning & Alignment:
• Develop and implement a comprehensive L&D; strategy tailored to the PNB Bancassurance channel, ensuring alignment with organizational objectives and the PNB partnership.
• Collaborate with senior leadership to identify training needs across various levels—frontline staff, supervisors, and PNB bankers.
• Design training roadmaps that address identified needs, focusing on enhancing sales effectiveness and customer engagement.
Training Design & Delivery:
• Oversee the creation of customized training modules, incorporating blended learning approaches (classroom, e-learning, on-the-job training).
• Ensure training content is up-to-date, relevant, and compliant with regulatory standards.
• Implement programs aimed at improving new joiner productivity and reducing time-to-performance.
Team Leadership & Development:
• Lead, mentor, and develop a team of RTH/RTMs & trainers, fostering a culture of continuous learning and high performance.
• Conduct regular performance reviews, providing feedback and identifying opportunities for skilled growth.
• Promote knowledge sharing and best practices within the training team.
Technology & Innovation:
• Drive the adoption of digital learning platforms and tools to enhance training accessibility and effectiveness.
• Stay abreast of emerging L&D; technologies and methodologies, integrating innovative solutions into the training framework.
• Leverage data analytics to measure training impact and inform continuous improvement.
Stakeholder Engagement:
• Build and maint
📌 L&D - General Manager - Learning & Development (Gurugram)
🏢 PNB Metlife
📍 Gurugram
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