Description
Highly skilled Salesforce Agentforce Specialist to lead the design,

implementation, and governance of our autonomous AI agents. In this role, you will transform

our customer service, sales, and operations by building intelligent agents that do not just chat,

but actively execute tasks and workflows.

You will bridge the gap between business requirements and technical AI

orchestration—leveraging Data Cloud, building exact prompts, and designing multi-agent

environments while adhering to strict trust and security standards.

Responsibilities
1. Agent Design & Orchestration
● Configure AI Agents: Design and deploy autonomous agents using Agent Studio
utilizing Topics, Instructions, and Actions (TIA) to handle complex business
scenarios.
● Action & Workflow Integration: Build and connect standard and custom agent actions
by integrating Salesforce Flows, Apex actions, and external APIs.
● Multi-Agent Interoperability: Architect agent-to-agent communication protocols and
utilize the Model Context Protocol (MCP) and Agent APIs for cross-platform workflows.
2.



Prompt Engineering & Grounding
● Prompt Architecture: Author, manage, and optimize scalable prompt templates in
Prompt Builder using field generation and flex types.
● Data Grounding: Implement robust grounding techniques using structured and
unstructured business data to prevent AI hallucinations and ensure highly relevant agent
responses.
3. Data Strategy & Data Cloud
● Data Library Management: Leverage the Agentforce Data Library to feed real-time
context to the reasoning engine.
● Retrieval Optimization: Configure Data Cloud retrievers, data chunking, and indexing
strategy across keyword, vector, and hybrid search methods.
4. Testing, Lifecycle & Security
● Validation: Use the Agentforce Testing Center and reasoning traces to evaluate,
debug, and optimize agent decision intelligence and accuracy before live deployment.
● ALM & Deployment: Manage the application lifecycle of AI models, deploying

📌 Platform Architecture System (Pune)
🏢 Zensar Technologies
📍 Pune