The Offshore Operations Analyst will support customer onboarding, billing processes, and data reconciliation tasks. This role involves working closely with the Australian-based
operations team to ensure accurate data handling, timely processing of customer information, and general administrative support. A successful candidate will have robust Excel skills, a high level of attention to detail, and excellent English communication to follow instructions and collaborate effectively with their
reporting line.
Key Responsibilities:
Customer Onboarding & Billing Support
●Process new customer onboarding forms and enter required data into internal systems.
●Support end-to-end customer billing processes, including preparing billing files and reviewing output for accuracy.
●Ensure timely and accurate updates of customer information across platforms.
Data Reconciliation & Quality Assurance
●Perform regular data checks to ensure consistency between systems (e.g., customer data, usage, billing).
●Reconcile discrepancies and escalate any issues identified during data validation.
●Maintain records and documentation of reconciliations and changes.
Administrative & Operational Support
●Carry out operational tasks such as tracking billing timelines, updating customer logs, and reporting exceptions.
● Assist in documenting operational procedures and maintaining process trackers.
●Support the team in preparing reports and summaries as needed.
Communication & Coordination
●Follow written and verbal instructions from the Australian operations team.
●Communicate status updates, flag issues, and clarify task details proactively.
●Attend virtual team meetings as needed during overlapping business hours.
REQUIRED QUALIFICATIONS & SKILLS
●Bachelor’s degree preferred in Business administration, finance, accounting, IT, data analytics, or any related discipline with strong analytical or administrative components