Knowledge & Skills (Indicate which criteria are mandatory)
- Must have min 6 years of recent experience in Application Support/Technology Support / DevOps / CloudOps, and should be ready to work in a 24 X 7 support setting
- Must have managed 1 or more applications single handedly and worked as L2 / L3 support engineer for 2 to 3 years.
- Must be hands on with Unix Commands, Shell Scripting, PL/SQL, NOSQL, JCL, Programing Language: Java, Python,
- Must be hands on with observability tools like ELK, Kibana, Grafana, AppD, Splunk or any other similar tools
- Must have domain knowledge in E-commerce, Retail, Consumer Goods, Supply Chain or any equivalent domain applications that have direct customer facing web or mobile applications
- Must be hands on with analyzing logs, thread dumps, heap dumps, GCs etc.
- Working/Functional knowledge of SAP Hybris, IBM Sterling, Magento Commerce, SAP or any other E-commerce platform would be an added advantage
- ITIL foundation certifications will be added advantages
- Good understanding of microservices architecture




- Working knowledge of Dockers, Kubernetes, Cloud platforms would be added advantage
- Strong written and verbal communication skills is must

Job Role : SME
Key Responsibilities
- Application Operations & Management:
- Study and perform capacity planning to ensure that adequate capacity is available in application and application as per present and future projections across all environments (Replica and Prod)
- Study Volumetrics/traffic/routing patterns and perform business KPI trending to identify abnormal patterns/deviations that may cause system issues in future. Propose and make changes towards closure.
- Perform continuous checks on E2E application w.r.t functionality, sequence flows, system load management
- Handle all escalations on issues if not resolved or partially resolved by L2
- Keep track of all existing defects in application and review the closure status with app lead/platform lead.
- Lead and parti

📌 Uniserved - Application Support ( SME) (Bengaluru)
🏢 NextHire
📍 Bengaluru