Ensure the highest level of quality when interacting with our customers, be customer-oriented and
create value for customers as well as for Hapag-Lloyd.
Job Specification - Key Accountabilities
- Evaluate customer potential and conduct MR Sales Planning
- Continuously improve the customer portfolio by securing current accounts and removing underperforming accounts
- Ensure regular updates of all activities in Salesforce.
- Review customer performance with Sales Manager and define appropriate actions.
- Where appropriate for their market serve as specialists for a segmented vertical
- Prepare and conduct visits, report and follow-up on visits.
- Conclude contracts for MR customers (proposal, negotiation, closing)
- Record commitments (tender tracking/commercial)
- Drive CU business for foreign MRs and adhere to Push-Pull process.
- Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
- Provide feedback on the market including rates, competition activities,
market conditions etc to all relevant stakeholders.
- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
- Provide clear info to Sales Coordination regarding handover to Customer Services
Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume)
- Explain what is supply air , return air , set temperature and power off in reefer containers. What is humidity which cargo need humidity setting and why?
- If container malfunction reported by consignee at destination, how will you handle the situation?
- How will you handle equipment imbalance for India. How will you grow reefer business in India. Pls explain strategy approach for both export and Import.
Responsibilities
Competencies and Values
Hapag-Lloyd Values / Behaviors
- Care, Move, Deliver
- Posit
📌 Area SV Coordinator Sales Execution (India)
🏢 Hapag Lloyd
📍 India
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