Key Responsibilities

Account Management & Customer Success
- Own
end-to-end customer relationships, ensuring high satisfaction, retention,
and engagement.
- Track
and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.
- Proactively
manage at-risk (RED) accounts and drive recovery plans.
- Lead
stakeholder interactions, identify engagement gaps, and strengthen client
relationships.
- Plan
and execute customer engagement initiatives, events, and milestone
communications.

Program Management Office (PMO) & Delivery Governance
- Drive
program delivery excellence, ensuring projects meet quality, timeline, and
budget objectives.
- Monitor
project financials, cost tracking, and profitability.
- Ensure
adherence to project management best practices, tools, and governance
frameworks.
- Facilitate
audits, track deviations, and ensure timely closure through corrective
actions.
- Coordinate
with cross-functional teams and vendors to ensure seamless execution.

Business Enablement & Sales Operations
- Manage
CRM systems to ensure data accuracy, pipeline visibility,



and reporting
consistency.
- Support
sales forecasting, pipeline tracking, and performance monitoring.
- Coordinate
quote generation, proposals, order processing, and follow-ups on leads and
renewals.
- Partner
with Account Managers on renewals, upsell opportunities, and retention
strategies.
- Collaborate
with Finance on invoicing, payment tracking, and financial accuracy.
- Standardize
sales processes, templates, and tools to improve efficiency and
scalability.

Data Analytics & Power BI
- Design
and develop interactive dashboards and reports using Power BI.
- Track
key metrics including sales performance, conversion rates, customer
health, and program KPIs.
- Analyze
data to identify trends, risks, and opportunities for business growth and
operational improvement.
- Integrate
data from multiple systems (CRM, financials, project tools) into unified
dashboards.

Requirements
Requirements
- Solid

📌 Account Management (Noida)
🏢 Nucleus Software Exports
📍 Noida