Job Title: Customer Success Executive (Inside Sales)

Location: Bangalore, India

Experience Required: 1–3 Years

Languages: Fluent in English and Hindi (Kannada preferred)

Job Type: Full time (6 Days Working – Includes Saturday or Sunday)

About the Company

Epik is a pioneering platform transforming e-commerce with its unique "Try and Buy"

model.

We empower consumers to experience products at home before making a purchase, reducing

friction and increasing confidence in buying decisions. Our innovative approach blends

convenience, trust, and technology to help brands boost conversion rates while enhancing

customer satisfaction. At Epik, we're reimagining the future of online shopping.

JD - Customer Success Executive

Role Overview

This role is very similar to an Inside Sales profile where the primary responsibility is high

volume outbound calling and demo conversions. The candidate must be comfortable making

150–200 calls daily and working towards aggressive booking targets.

Key Responsibilities

Inside Sales & Outbound Calling:





∙ Make 150–200 outbound calls per day to prospective and existing customers. ∙

Drive conversions by booking a minimum of 30 demos per day

. ∙ Educate customers about Epik’s Try & Buy model and product demo process.

Demo Coordination & Allocation:

∙ Allocate booked demos to field demo specialists based on geographical zones. ∙

Track demo schedules and ensure optimal utilization of field resources.

Customer Follow-ups & Closing:

∙ Follow up with customers via WhatsApp and calls to ensure demo completion and

higher conversion.

∙ Handle objections professionally and convert leads into confirmed demo bookings.

CRM & Data Management:

∙ Maintain daily call logs, demo bookings, and follow-ups in CRM/Google Sheets. ∙

Track personal performance metrics like call count, demos booked, and conversion

rates.

JD - Customer Success Executive...

Requirements

∙ Must be flexible and comfortable making 150–200 calls per day. ∙ Prior

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